Warranty & Returns

WARRANTY & RETURNS POLICY

At Helianwell, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to providing you with a transparent and hassle-free experience.

1. LIMITED WARRANTY COVERAGE

We offer a 1-Year Limited Warranty on all eligible products purchased directly from our official store starting from the date of delivery.

What is Covered:

Manufacturing defects in materials and workmanship under normal and intended use.
Products that arrive damaged, broken, or non-functional upon delivery.

What is NOT Covered:

Damage caused by misuse, abuse, negligence, accidents, or unauthorized modifications.
Normal wear and tear from everyday use.
Products purchased from unauthorized third-party sellers.

Warranty Claim Process:
If your item is defective or experiences a covered issue, please email our support team at info@helianwell.com with:

Your Order Number (e.g., #1001)
A clear description of the issue
Photos or a short video demonstrating the defect

Once approved, we will provide a free replacement or a full refund at no additional cost to you.

2. RETURN & REFUND POLICY

We want you to love your purchase! If you are not completely satisfied, you may return your item(s) within 30 days of receipt.

Return Eligibility:

Items must be unworn, unused, and in the same condition as received.
Items must be in their original packaging with all tags attached.
Proof of purchase (Order Confirmation email) is required.

Return Shipping Fees:

Defective, Damaged, or Incorrect Items: We will provide a pre-paid return shipping label free of charge.
Standard Returns / Change of Mind: Customers are responsible for the return shipping costs. We do not charge any restocking fees.

How to Initiate a Return:
Contact us at info@helianwell.com to request a return authorization and return address details. Please do not send items back without contacting us first.

3. REFUND PROCESS

Once your return is received and inspected at our US warehouse, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.