Shipping policy

SHIPPING POLICY

Thank you for shopping at Helianwell! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed and dispatched directly from our warehouse in the United States. 
- Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).
- Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will begin processing on the next business day.

2. Shipping Rates & Delivery Estimates
We ship nationwide within the United States via reliable carriers including USPS, FedEx, and UPS.

Total Estimated Delivery Time = Processing Time (1-3 days) + Transit Time (2-4 days). 
Your package is guaranteed to arrive within 7 business days from the date of purchase.

3. Shipment Confirmation & Order Tracking
You will receive a Shipping Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24–48 hours.

4. Address Changes & Cancellations
Please ensure your shipping address is correct before placing an order. If you need to request a change or cancellation, please contact us within 6 hours of purchase. Once an order is processed or handed over to the carrier, we cannot alter the delivery address.

5. Customs, Duties, and Taxes (For International Orders)
Helianwell is not responsible for any customs clearance fees, import duties, or taxes applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer.

6. Damaged, Lost, or Stolen Packages
If your order arrives damaged, or if tracking shows "Delivered" but you have not received it, please contact us immediately so we can file a claim with the carrier and resolve the issue for you.

Contact Us
If you have any questions about our Shipping Policy, please contact our support team:
Email:  Support.helianwell@gmail.com